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11-23-2016
Our Special Sales for Black Friday 50% Off Entire Store. Coupon Code: black

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» ITALSUIT » Customer Service

New special offers are available!
 

Customer Service

  

Return/Exchange Policy


OUR RETURN / EXCHANGE POLICY

    

Thank you for giving italsuit.com the chance to serve your clothing needs. We hope you enjoy our fine selection of quality menís wear. Over 20 years, italsuit.com has been providing quality menís wear at great prices. It has been our pleasure serving your clothing needs.

   
Any item purchased from italsuit.com that fails to live up to your satisfaction may be returned within 7 days after you receive the item for exchange or refund, providing that the garment has not been tailored and/or worn, with the original tags attached to the item(s) The buyer has to  always return the items back to us no matter what the case they are responsible for the shipping fee.
There is  no refund on the special $99.00 suits and / or any white or off white suits or any Special offers or Discount. . Exchange only.  NO REFUND
Any returns should have a RA (return authorization) number noted outside of the box. The RA number is generated by ITALSUIT when you email us for the returns or exchanges. If for some reason the RA number is not given to you, please make sure you ask for it.
Any packages returned to us without the RA number is subject to be refused by our receiving department's staff.
This will cause a delay on your exchange or refund and might be considered as a final purchase.
You can just write the RA number on top of the package next to the address with a marker.
If for some reason you sent the item back to us after the 7 days, it will then be considered as your store credit for future purchase only, and there will be no refund. The store credit does not expire, and can be used at any time by calling us to place your order over the phone. (NOTE: STORE CREDIT CAN NOT BE USED ON ONLINE ORDERS. The amount of the store credit will be the cost of the item returned minus 25% restocking fee. (excluding any freight and other charges).
Any claim regarding the quality, stains, fit or damages or defects and etc... should be reported to us before the tags are taken off, before any alteration, and before wearing the product. We are not responsible for any claim after the suit is worn.
There is no exchange or refund or cancellation or any changes on order for custom make suits or any other items once the order is placed and paid for. We start the production right away.

     

For any claim, exchange, refunds or questions, please send an email to info@italsuit.com  within 24 hours after receiving your order.

     

(PLEASE DO NOT CALL). In your email please make sure to include your First and Last Name, Address, Order Id #, Tel # and your Message. Otherwise we will assume that you are completely satisfied with your purchase and the sales become final. We will reply back within 72 hours.   
If we shipped you the wrong item (style, color or size) and you want us to exchange it for you, there is no shipping charges on exchanges, However you still have to pay for the freight sending your item back to us for any reason.
If we shipped you the correct item, and for some other reasons you still want us to exchange it for you, please include a money order or cashiers check for $25.00 handling fee payable to STATEMENT in your package.   
Any refund will be Your total purchase minus freight minus 25% restocking fee. (JUST THE ITEM, MINUS 25%). In some cases, we might be able to give you a store credit for the calculated amount of the 25% for future purchase.
For refused packages the freight will be calculated double. 
All orders will be processed accordingly upon purchase, however we don't guarantee exact delivery day and time, depending on the carriers (UPS & USPS) we use.
Should the package not get delivered to you on expected day and time, we can adjust the shipping cost accordingly.
In case of return for refund due to a delay of delivery caused by the carrier, the refund will be just the item minus 25% restocking fee.
     

Any return packages should be included a note including:

     

  1. Your full name and address
  2. Your invoice or id#
  3. The reason of return
  4. what you need in exchange Style / Color/ Size

      Please note: Any package received without a note including the requirements above, will cause a delay for refund or exchange. In some cases it may result to store credit instead of refund, even if the package  was sent with all other required conditions for refund.

 



International Purchase:

Please click here to view the details for return and exchanges for International orders.

Note: The international freight cost does not include the custom taxes and duty. We don't have any control of that. Custom duty or tax is additional cost  you may have to pay at your end.
If you need to exchange the item, you have to send it back, and you have to pay for the shipping for the exchange.


      

 
*CLEARANCE CLEARANCE SPORT COAT  |  CLEARANCE SUITS

*SPECIAL OF THE WEEK SPECIAL OF THE WEEK 50% OFF

*SPECIAL OFFER SUITS SUITS SPECIAL $99.00

*SOLID COLOR SUITS 3PC SOLID COLOR SUPER 150'S  |  3PC VESTED SOLID COLOR SUPER 150'S  |  TONE ON TONE SUPER 150'S

*ITALIAN SUITS ITALIAN SUPER 150'S HAND MADE  |  ITALIAN CONSERVATIVE SUITS  |  SLIM FIT SUITS  |  2 BUTTON SUPER 150'S  |  SUPER 120'S 3PC SUIT  |  WIDE LEG PANTS DOUBLE BREASTED VEST  |  DOUBLE BREASTED SUPER 150'S  |  3PC VESTED WITH PATTERN  |  SUITS WITH FLAT FRONT PANTS SUPER 150'S

*NEW ARRIVAL! SHARKSKIN SUITS

*HARVEY SUITS- WIDE LEG PANTS FASHION SUIT STEVE HARVEY STYLE

*FORMAL WEAR 1 BUTTON TUXEDO  |  2 BUTTON TUXEDO  |  3 BUTTON TUXEDO  |  3 PIECE VESTED TUXEDO  |  WHITE & OFF WHITE TUXEDO  |  BROWN TUXEDO  |  DOUBLE BREASTED TUXEDO

*BIG MEN'S SUIT "EXTRA LONG" SUPER 150'S  |  BIG & TALL SUITS

*HATS GODFATHER HAT  |  UNTOUCHABE(FEDORA) HAT  |  DERBY HAT  |  SHIRT TIE & HANKIE SET  |  ONLINE TAILORING  |  MEN'S PANTS FLAT FRONT

*SPORT COAT / BLAZER SPORT COAT EXTRA FINE FABRIC

*MEN SHOES MENS DRESS SHOES

*SHOP BY COLOR BLACK SUIT  |  NAVY BLUE-INDIGO SUIT  |  CHARCOAL SUIT  |  SILVER-ASH-GRAY SUIT  |  OLIVE-HUNTER GREEN SUIT  |  TAN SUIT  |  BROWN, RUST, COPPER SUIT  |  RED SUIT  |  WHITE SUITS  |  MINT SUIT  |  OFF WHITE, CREAM, IVORY  |  ORANGE- PEACH SUIT  |  PINK SUIT  |  ROYAL BLUE SUIT  |  BURGUNDY SUIT  |  TURQUOISE SUIT  |  LAVENDER SUIT  |  PURPLE SUIT  |  GOLD-CAMEL SUIT  |  SKY BLUE SUIT  |  YELLOW SUIT  |  RUST-BRICK-COPPER SUIT
______________________________________________________________________________________________________________
  • About Ital's Men's Suits:


  • Italsuit is one of the largest manufactures and wholesalers of fine men’s Clothing “Specializing in all kind of suits (fashion-basic- traditional- business- boys- big & tall- tuxedos), sport coats, 2 pc sets, and shirt tie hankie set since 1915. We designed this website for retail to the public with wholesale prices. It has been designed in the easiest and most comfortable way for your convenience.
    There is no third party or salesman involved, and this helps us to keep the prices so low. We have the largest selection of each item stated above. We guarantee our style, price and quality. We believe everyone deserve this. Italsuit was established in 1915 in Italy. As one of the well-known factory in Italy, we got the first pick from the major textile mills to choose the best quality for our elite clientele.
    With our 1200 staff and a full set of internationally advanced garment equipments, our assembly line covers an area of 260,000 square meter of construction area in Italy. The annual production of suits maximizes up to 300,000 sets.
    Italsuit is also the direct manufacturing distributor in the United States. We offer the best wholesale price on our exclusively owned 3 brands “Alberto Celini”, a highly fashionable zoot suits, “Jean Paul” selection’s of Super120 and 130’s for Business and Traditional Suits, and “Tessori Uomo”, the finest classy and conservative Super 150’s Suits. Our suits are famous for it’s finest explicitly, authenticity and quality that has an incomparable price to the top brands in the competitive market today.
  • Do you want to re-sell?


  • For bulk or stores that wishes to re-sell our suits, our wholesale department offers an attainable selling price for you to make money as well. We will not only offer you a reasonable price, but also update you of the top styles that would sell good in your store depending your location, store size, and etc… Our wholesale representative will make sure to work with you closely with the price depending on product and quantity arrangements.
    Please call us at 888-ITALSUIT (482-5784) and ask for Mr.Tessori in the wholesale department to discuss your business. You may have the styles, descriptions and the quantities available for faster processing.
    We guarantee your satisfaction. This would be a great privilege to work together.
    Shop at ITALSUIT with confidence. Compare us with other websites such as www.suitshack.com
    You fill find that our prices are about 30 to 40% less.
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